Refund policy

30-DAY 100% GUARANTEED 

Every product manufactured by SantaMedical carries our 30-Day 100% SantaMedical Satisfaction Guarantee. This is our pledge to you to ensure that every product purchased from SantaMedical meets our high quality standards or you can return it for a refund or replacement. 

To start a return or replacement, please reach out to us at support@santamedical.com. To expedite this process, please clarify your reason for return and provide your order number. We will respond within 2 business days. Returns cannot be processed without an order number. Based on the information provided, the team will determine the next course of action for your return.  

All authorized returned products will receive a refund of the purchased price, provided that products are returned and received by our warehouse within 30 days from the date of purchase. 

Products returned should include original packaging materials, manuals, and other accessories provided by the manufacturer to receive a full refund. 


1-YEAR MANUFACTURER WARRANTY 

SantaMedical products are backed by a 1-year manufacturer warranty starting from the original purchase date. If the item is defective, we will provide a replacement unit within the 1-year period. Warranty does not cover the following: Abnormal wear, alteration, abuse, abrasion, misuse, or taking apart the product. 

To report a defective product, please reach out to us at support@santamedical.com. To expedite this process, please clarify your reason for replacement and provide your order number. We will respond within 2 business days. Replacements cannot be processed without an order number. Based on the information provided, the team will determine the next course of action for your return.